MICHAEL PAUL SANTOS
Michael Paul D. Santos
E-mail Address: michaelpaulsantos@yahoo.com.ph
CORE COMPETENCE
• Well verse in communicating on different types of people.
• People skilled person and self motivated.
• Has initiative and good at teamwork.
• Willing to work on shifts and long hours.
• Able to work well under pressure and with minimal supervision.
EDUCATIONAL BACKGROUND
College
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
Bachelor in Computer Science
High School
BALARA ACADEMY
Elementary
HOLY SPIRIT ELEMENTARY SCHOOL
COMPUTER SKILLS
Application Software: MS Word, Excel, Access, PowerPoint, VBNET, Java, Visual FoxPro, Adobe Photoshop, Macromedia FLASH MX, HTML.,
Others: Software Installations, PC Building, PC troubleshooting and LAN installation. Typing speed 30 words per minute. IM, VOIP, Web page design and creation.
WORK EXPERIENCE
NCO Group - RMH Teleservices Asia Pacific, Inc.
Customer Service Agent (Call Center Representative)
November 2006- Present
• Take inbound and Outbound Calls.
• Continuously communicates with supervisors to be educated and get updated in giving service to the customer.
• Research on customers concern and sent email documentation of the necessary resolution.
• Has initiative in building rapport to fellow agents and supervisor, and as well with customers.
• Continuously seeks knowledge for better performance in the given task.
Xtremeheat Industrial Sales
Sales Application Engineer
June 2005 – November 2006
• Contacting prospected clients
• Meeting clients and connecting.
• Delivers product and collect payment.
• Make job reports and inventory.
Equitable PCI Bank (Don Antonio-Commonwealth Branch)
Student Trainee
Commonwealth Avenue Don Antonio Quezon City
April – May 2001
• Encoded bank reports and documents.
• Back-up bank documents before the end of the day.
• Assisted bank employees with their system and troubleshooting.
• Entertain Clients for their needs.